Taskforce is unique to SYR and provides a full, free of charge, on-site training package to ensure all SYR products are correct for each specific working environment.
There’s no other janitorial manufacturer that offers the service provided by our fully integrated Taskforce. It brings in efficiencies and helps with lifecycle costs, and delivers invaluable benefits to distributors and customers.
The two-strong team of Julie Twohey and Sarah Porter are not sales people but work 24/7 to help resolve any cleaning issues while helping cleaning staff to be more efficient and effective through training and use of correct equipment.
We truly believe that support is the key for our customers. With over 25 years of combined knowledge there’s nothing they cannot solve and there is no cost to the support or how many times you use them.
The process begins with an initial visit by Taskforce to the client’s premises to carry out a survey. A detailed and specific evaluation report will then be produced covering:
- Types of cleaning – high level, kitchen, mopping etc
- Types of surfaces to be cleaned – flooring, walls etc
- Products and procedures currently used
- Potential hazards and problems, slip-fall readings
- SYR products and procedures suggested, noting Health and Safety benefits, time and cost savings
- Site cleaning specifications, tools and equipment, and personnel involved.
The survey and report forms the basis for a trial of the suggested products so clients can see for themselves the benefits of switching to SYR. Full product training is given on-site, including working with non-English speaking staff and operators with learning difficulties. All training is backed up with SYR certificates and registers, method statements and training guides.
Praise for Taskforce:
Lauren Kyle, cleaning development manager at Sodexo:
“I’ve worked on a number of projects with Julie for over nine years and am always impressed by her enthusiasm, commitment, and willingness to support Sodexo’s business.
“Julie’s approach is highly professional, but also very personable, which enables her to interact well with our cleaning teams, understand their challenges, and positively communicate the benefits of SYR’s products to help them carry out their day-to-day tasks more effectively and efficiently.
“Julie’s written reports, for sites such as Kimberly Clark Northfleet and Kings Hill, and Carlsberg Northampton, are well written and clearly presented – providing a helpful ‘at a glance’ guide to improving methods and therefore standards.
“Julie and the SYR Taskforce are always willing to support the projects I’ve asked her to be involved in – ranging from visiting sites in Ireland to demonstrate products, to supporting mobilisations such as Zurich Insurance, and providing a display and meeting operational staff at our Service Excellence Awards at Ascot.”
Steve Abbott, branch manager at Alliance East Midlands:
“Myself and the team at Alliance East Midlands have built a strong and mutually beneficial working relationship with SYR.
“The service they provide and support given by Julie and her Taskforce team is very much appreciated by us and our customers. Their ability to solve problems and suggest solutions to customer specific issues is clearly an advantage to Alliance and sets SYR apart from other suppliers in the field.”
Conrad Whiteley, head of sales at Yate Suplies:
“The Taskforce team has proved to be an excellent resource and, as specialists within the field of cleaning, the consultative approach is welcomed by our customers and has become a natural extension of the service we deliver.”
For more information or to book Taskforce to come and support you please ring our customer services department on 01384 421421 or email firstname.lastname@example.org