• How do I place an order with SYR?


    Our online store is coming soon...

    For now to purchase by phone, please call +44 (0)1384 421421.
    Lines are open:
    Monday - Thursday 08:30 - 17:00,
    Friday 08:30 - 15:30.

  • How can I find out if you have a product in stock?


    Our online store is coming soon which will show available stock...

    For now to check on available stock or to purchase one of our products please call +44 (0)1384 421421.
    Lines are open:
    Monday - Thursday 08:30 - 17:00,
    Friday 08:30 - 15:30.

  • Is there a minimum order amount?

    Our minimum order value for carriage paid delivery is £200 net. Orders below this value can be accepted; however additional carriage charges will apply.

  • How long will my order take to arrive?

    Our standard lead time is 4-6 working days.

    If you require your order sooner, please contact our customer care department, who can advise of different delivery options which will speed up the process.  However this may incur additional carriage charges.

  • Can I amend my order?

    If you wish to amend your order, please contact customer services on +44(0)1384 421421.
    Amendments may not always be possible but our team will do their best to assist you.

  • I am not sure which products I need / go together?

    Our website now shows a ‘you may also like’ section which will give you guidance on related products, however our customer service team are always happy to assist and are fully trained on all products.

    To contact our customer services team, please call +44 (0)1384 421421

  • What if my order is wrong when it is delivered?

    At Scot Young we do everything possible to deliver your order correctly, however if you do have a problem with your delivered goods:

    Please contact our customer services on +44(0)1384 421421 

  • What is the guarantee on your products?

    For further information please contact our customer services department. 

    By phone, please call +44 (0)1384 421421.
    Lines are open:
    Monday - Thursday 08:30 - 17:00,
    Friday 08:30 - 15:30.

  • What payment methods do you accept?

    We accept payments via bank transfer, credit and debit card payments - excluding American Express, and cheques made payable to Scot Young Research Ltd.

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